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This page is for printer problems using R*KOM software programs

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Because there are so many printers on the market and because Windows operating systems have so many settings that can affect how your printer works, we do not provide tech support for printer problems other than what you find on this site.

We accomodate two types of printers. A choice of which printer you are using can be found in the setup options of each R*KOM program. You can access the setup options from the main menu of any of our programs.

The choices are Epson/IBM compatible printers (using the ESC/P or ESC/P2 printer languages) and HP Laser/Inkjet compatible printers (using the PCL printer languages). Other printer manufacturers have used these printer languages or have built emulation for them into their printers. You may have to consult your printer manual to see if your printer can emulate one of these languages. It may require new front panel settings or even internal switch settings to change from the manufacturers default printer language to one of the emulated languages. These versions print directly only to the lpt1 parallel printer port.

We have rewritten some of our programs to work with WINDOWS PRINTERS. To learn about our WINDOWS PRINTER versions


Please note: We will not be rewriting any of our programs in the future

Need information on your printer? Here are some printer manufacturing sites.

Hewlett Packard.....(800)613-2222 

Please let us know if any of these links do not work!

NOTE: If you need to purchase a printer to run our software, Panasonic has many printers that will work with our software.

If you have to contact a printer manufacturer to select the right printer for our software or regarding problems printing from our software, be sure to tell them that R*KOM programs are DOS programs and print text only (with no built in drivers) to the lpt1 port, and have options only for Epsons ESC/P or ESC/P2 or Hewlett Packards PCL printer languages.

Keep in mind that the speed of a printer will affect your business profitability. While there are cheap color printers available, the time spent printing as slow as these printers print will cost you much more than you realize. Don't skimp on a printer. The cheap inkjets take so long to print that they will actually cost you more money than you save because of your time wasted.

To run two printers from the same parallel printer port, you can purchase a switch box.


If your printer will not print from our program(s) in windows, first, to determine if your printer will even work, restart your computer in D.O.S.. This can be done by turning on your computer or rebooting your computer and pressing F8 before the computer starts loading Windows. You will get a menu. Select the command prompt. Run the R*KOM program from the D.O.S. prompt and use the printer function. If printing directly from DOS is successful, it will mean that there is a conflict between the DOS application and something in Windows. The solution will be to either run the program strictly from DOS or to determine what Windows software is interfering when shelling out to the DOS application. Try Windows HELP on troubleshooting printer problems or contact the printer manufacturer. If the program won't print properly then most likely it is not compatible. Check your manual to see if the printer will emulate any other printers.

Some printers may require a DOS program running in Windows to run in a Window in order to print correctly. You can switch back and forth between a Window and a full screen by holding down the Alt key and pressing Enter.

If your program did print all right at one time, be sure to tell the printer support people that there was no problem originally. Logically this tells you that there is no compatability problem with the software and that operating system or printer options have changed.

If your printer was working and now is acting strange, turn it off and after a few seconds, turn it back on. Sometimes other programs leave the printer in a state other than the normal startup state. Sometimes you may have to reboot the computer. Don't just turn it off. Make sure you have closed all applications and used the SHUT DOWN option under START.

Sometimes installation of new Windows programs will alter your printer properties. If you begin having printing problems right after installing new software, try reinstalling the printer with its default settings (most printers come with a floppy disk or CD-Rom with a driver installation program). It makes good sense to record all the printer properties when the printer is working well. Check out the manufacturers internet site to see if you have the latest drivers.

If your printer worked originally and doesn't now or is intermittent, the first thing to try, is removing and reconnecting the printer cable. The contacts are Tin which tends to corrode easily. Reconnecting breaks thru the oxide (which is like ice on mud) and reestablishes a good connection. If this doesn't work and you have another printer cable available, try it. Sometimes connections in the cable itself break or become intermittant.

Please note that a lot of printers emulate the HP and Epson printers that our programs use. So try both printer options in the setup options of our programs. If one doesn't work, then turn the printer off - wait several seconds and turn it back on and try the other. Turning the printer off and then back on will reset the printer to it's defaults.

If you have an Epson inkjet printer that doesn't print from our programs, then try installing an Epson LQ 850 printer and make it the default to print from our program(s) using the Epson/IBM dot matrix setting in programs setup options. To install a printer, click on start, click on settings, click on printers. Click on the "add printer" icon. If it doesn't work, you can delete the printer by right clicking on the printer icon.

If you switch to an HP compatible printer and cannot get it to print right, check our setup options. If there is no printer selection option, you may have an older version of our software that was written before the laser/inkjet printers became popular. You will need to download an upgrade if you wish to use the printer with our software. For FREE upgrades go to

If your program printed okay originally and then started having problems, then it is obvious the problem is not the software. If you exhaust all other possibilities and still want to blame the software, then then download and install the program again. A remote, highly unlikely possibility is that something happened to the program on your hard drive.

Windows 95/98 print manager can slow down printing or even stop printing before finished. If you are familiar with trouble shooting the print manager, you might try having Windows 95/98 print directly to the printer. Click on "START", Click on "SETTINGS", Click on your printer, Click on "FILE", Click on "PROPERTIES", Click on "DETAILS", Click on "SPOOL SETTINGS", record your present settings (in case this doesn't help). Then, Click on "Print directly to printer" and OK.


This information can be found in Windows 95/98 by clicking on start and then on help.

The following instructions will allow you to print from your computer (computer 1) to a printer attached to another computer (computer 2) on your network (using Windows 95/98).

	1) On (computer 2) click on "START", click on "SETTINGS", click on
	"PRINTERS". Right click on the "PRINTER", click on "SHARING",
	select "SHARED AS", name the printer, click on "APPLY", click on 

2) On (computer 1), click on "START", click on "SETTINGS", click on "PRINTER", double click on "ADD PRINTER". The "Add printer wizard" will come up. Select network printer. Using "BROWSE", select the printer you named in step 1 (you will have to click on the other computer to select the printer) and then click on "OK". Select "YES" to "Do you print from MS-DOS based programs?", Click on "OK", click on "capture printer port", select LPT1 and the other computer. You may be queried about drivers (your situation). Click on "NEXT" and assign a name to the printer. Select "YES" that you want your DOS programs to use this printer as the default printer" (this option does not appear on all versions of Windows 95/98). Select "print a test page" and then click on "FINISH". If you still have problems use Windows 95/98 HELP to resolve the problem. Our Windows 95/98 network was set up according to the above instructions using Windows 95/98 HELP (actually we have Windows 95 on one computer and Windows 98 on the other.

To change back to the printer on your computer, click on "START", click on "SETTINGS", right click on the network printer (computer 2), click on "PROPERTIES, click on "DETAILS" and select print to LPT1.

If you wish to share a printer solution, email us the details.

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