PROBLEM WITH INVOICE NUMBER

The invoice writer uses a file named number.ivp to keep track of the last invoice number filed. It reads the file containing the last invoice number and adds one to it. When that invoice is filed the invoice number is filed in the file number.ivp.

If the file number.ivp is missing or damaged, the program asks for the next invoice number. You should be able to get that number by adding one to the invoice number of your last printed invoice. Or - you can use the main menu option CHECK PREVIOUS INVOICE - then MORE OPTIONS - then ALL RECORDS. By stepping thru the records this way, you should be able to tell the last invoice number filed and know what the next invoice number should be.

If the file number.ivp is damaged, and keeps asking for the next invoice number then the best thing to do is delete the file and enter the next invoice number when the program asks for the starting invoice number.

BE SURE BEFORE ENTERING A NEW NUMBER

If you mistakenly enter an invoice number that has already been used, there is no way in the program to delete the duplicate entry. The best thing you can do is empty the data from the extra invoice and create a new one with a correct number. You probably want to make reference to the new number in the one you emptied.

If you are on a network (two or more computers sharing data thru a network card and cable) then there is another file that may be involved. It is named cancel.ivp. When you have told the program that you are on a network (in the setup options) then when one of the computers reads the file number.ivp, it immediately adds one to the invoice number in the file and writes that new number to the file number.ivp. This is so the next computer that accesses the file does not get the same number. Should the computer on a network cancel an invoice before it is filed, then that number is written to a file named cancel.ivp. Every computer on the network looks in the file cancel.ivp to see if there is a cancelled invoice number it should use before it looks in the file number.ivp. It is possible that this file can be damaged also but if it is, then the program will read the file number.ivp - the worst case situation is that an invoice number might be missed.

Be sure your program is set right regarding network features. On the main menu of the invoice writer program on the top left side of the monitor, you will see NETWORK OFF or NETWORK ON. Make sure it is correct. If you are not on a network then it should say NETWORK OFF - if you are on a network then it should say NETWORK ON. Having the wrong setting (in program setup options - other options - option #7) could possibly mess up the invoice numbering system.

If you have a continuing problem with invoice numbers, then more than likely you are experiencing hard drive problems. The drive is having problems writing to the file or reading the file. Try using Microsofts Scandisk program (comes with your windows 3.1 or 95 or 98 - see HELP). If you still have a problem, have your hard drive checked out. It is probably going bad. Whatever you do, be sure you are backing up your data often. You could lose everything when your hard drive goes out!


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