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R*KOM Software

R*KOM SOFTWARE CUSTOMER SUPPORT PAGE

SUPPORT INDEX

You can access the following documents by clicking on our index below.

  • VISTA OPERATING SYSTEM

  • Windows 95 Tip sheet. - Provides instructions on how to add our program menu to the start menu on your desktop screen, how to run our programs in D.O.S. mode.

  • Alternate Backup Method - Provides instructions on how to backup to floppy disks from DOS or Windows operating systems.

  • Printer Problems - Our policy, some solutions and some links to manufacturers.

    NETWORKING

    PLEASE NOTE: We do not provide tech support on networking other than what you find on this page.

    RECOMMENDED PROCEDURE FOR USING R*KOM SOFTWARE ON A NETWORK: Install the software on one computer only. Make sure you have mapped the drive where the software is located as another drive on the other computers. Make a batch file on the other computer(s) to log on to the computer where the software is installed, change to the subdirectory where the software is installed and run the R*KOM PROGRAM MENU or a specific program. Example of batch file. D: (Or the mapped drive letter) CD\RKOM (Or the installed subdirectory) MENU (or program application e.g. invoice writer iv.exe You can run the batch file or create an Icon to run the batch file (see our Windows 95 tips) DO NOT put a drive letter in front of the drive/path in our setup options. The drive letter will not be the same to all the computers. You may wish to leave the drive/path option blank so all the data resides in the rkom subdirectory. The file share.exe does not have to be run when using the windows 95/98/ME/XP You can make a batch file with any text editor. Edit.com comes with most operating systems. Or you can use Notepad. Name the batch file "Whatever.bat".

    To map a drive, click on START, HELP, INDEX and type in mapping.


    FREQUENT TECH SUPPORT QUESTIONS/PROBLEMS

    All Progams: CAN'T FIND MY DATA or Error Code 75 or 76 Drive/Path error.


    All Programs: ERROR CODE 70


    CAN'T FIND MY INVENTORY DATA (Inventory management program and Invoice Writer)

    The problem comes up when searching by part number. Parts can be found by description or record number.

    Solution: Alphabetize the part numbers.

    To speed up part number searches, the inventory management program has a seperate file just for searches. It contains only the part number and the record number (record numbers are added sequentially as you add part numbers). The name of the file is pointer.inp and is usually found in the \rkom\rkomdata subdirectory (unless you designated a different subdirectory in the setup options of the inventory management program). If the file is alphabetized, then a search is done by starting in the middle of the file, comparing the part number with the part number in the middle of the file. If the part number is earlier in the alphabet then the program searches halfway from the beginning of the file to the middle of the file. Etc., etc...

    This pointer.inp file is alphabetized every time a new part number is added or if a part number is changed (latest version only). Occasionally the file is damaged and part numbers that are there are not found. By alphabetizing the pointer file (found in setup options), the file is recreated and the parts are found. Anytime you cannot find a part by part number and you know the part number is listed, ALPHABETIZE!

    Note: A damaged inventory search file has been known to cause the invoice writer to lockup after filing an invoice that has parts on it.


    Invoice writer: Keep getting the message to enter the last invoice number in order to start again instead of automatically proceeding to the next Invoice number.

    CLICK HERE!


    Password problems: We have built password capability into some of our programs for your convenience. When you assign a password for a program function, it is very important that you record that password since without it you will lose access to programs or program functions. The passwords are case sensitive so pay attention to whether you are using capital or small letters.

    You must understand our position on passwords. We can't just tell anyone who contacts us how to remove a password requirement. This would allow anyone to get around the password.


    MORE TO COME


    QUESTIONS NOT ANSWERED?

    Before you contact us for tech support, be sure you have rebooted your computer (especially if you are using a Windows operating system - they get confused easily) and verify that the problem still exists. If it is a printing problem turn the printer off (wait at least 10 seconds) and turn it back on. Make sure you have closed all applications before shutting down the computer.

    If you have to contact us for tech support, you must fill out our,

    TECH SUPPORT REQUEST FORM



    TOOLS TO KEEP YOUR PC GOING

    Spyware Solver by NoAdware

    Remote Backup - Take backup technology to the next level! Our backup solutions increase data security, reduce manpower, and lessen the administrative burden so you can concentrate on your business, not your backups



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